Memberships never renew automatically. To keep going after your agreement ends, you sign a renewal.
Your price never goes up during your agreement. Prices can only change at renewal, and we tell you first.
Freezes, transfers and cancellations are done in writing, with our online form or at the front desk. Never by phone.
Day passes are final sale and non-refundable.
Your rights under Quebec's Consumer Protection Act always apply.
About these terms
These terms and conditions apply to the klub20.ca website, to purchases made on it, and to memberships, passes and services at Klub 20 West Island Gym, 50 Boulevard Saint-Charles Unit 4, Beaconsfield, Quebec H9W 2X3. The club is operated by Klub Athletik 20 ("Klub 20", "we", "us"). You can reach us at [email protected] or (514) 505-3555.
When you become a member, you sign a membership agreement. If anything in these terms is different from your signed agreement, your agreement applies. Nothing in these terms limits your rights under Quebec's Consumer Protection Act or any other law that protects you.
Memberships
1 Year has our lowest rate, with a 12-month commitment.
Flex has a 3-month minimum. After that, you can cancel with 30 days' notice.
Super Flex has no commitment and includes towel service.
Billing. Every plan is billed every 2 weeks or monthly, plus taxes. Current prices are on our Memberships page.
Annual fee. Every plan has a one-time annual fee: $69, or $79 for Super Flex ($89 and $99 for couples), plus taxes, unless a promotion says otherwise.
Couples. One person is the primary account holder and pays the couples rate, and each person gets their own access. Couples memberships are for real couples only: family members or friends signing up together don't qualify.
Students. Student rates require a valid school photo ID.
Payment. Online sign-up takes credit cards. To pay by pre-authorized debit from your bank account, sign up in person with a void cheque.
Agreement length, renewals and prices
A membership agreement lasts up to 12 months. Memberships never renew automatically. Before your agreement ends, we ask whether you'd like to renew. Your membership and billing continue only if you sign a renewal.
Your price never goes up during your agreement. Prices can only change at renewal: we tell you the new price before you sign, and it applies only if you agree to it.
If you freeze your membership, your renewal date moves back by the months you freeze.
Signing up online
Online sign-up takes about 2 minutes. When your payment goes through, you see a confirmation page and get a confirmation email.
We email you a copy of your membership agreement.
You can start right away: come in anytime, and the front desk will find your membership and set up your access.
Members under 18 sign up in person with a parent.
Cancelling your membership
You can cancel your membership. How it works depends on your plan:
Super Flex: cancel anytime, with no cancellation fee. If you choose a later cancellation date, your regular invoices are charged as usual until that date.
Flex: after the 3-month minimum, cancel with 30 days' notice and no fee. During the notice period, one monthly invoice or two biweekly invoices are processed, and you keep access to the club until it ends.
1 Year, within the first tenth (36 days) of your agreement: the cancellation fee is at most one-tenth of the total price of your agreement, as set by the Consumer Protection Act.
1 Year, after that: pay 50% of the remaining balance, or transfer your membership to someone else for $49 plus tax.
How to cancel. Send your request in writing with our Freeze, Transfer, Cancel form, or make it in person at the front desk. We never process cancellations over the phone. Your cancellation counts from the day you send the form, or the day you sign your request at the front desk. We never cancel retroactively.
Our administration team reviews every request within 10 business days and confirms any amount with you before anything is processed. Questions about cancellations are answered by a Klub 20 administrator.
When you cancel, your rate ends with your membership. If you come back later, we can't guarantee it.
Your rights under the Consumer Protection Act
Statement required by the Consumer Protection Act (contract entered into with a merchant operating a health studio)
« The consumer may cancel the contract without charge or penalty before the merchant has begun the performance of his principal obligation by sending the form attached hereto or another notice in writing for that purpose to the merchant.
If the merchant has begun to perform his principal obligation, the consumer may cancel the contract within the period equal to 1/10 of the duration prescribed in this contract by sending the attached form or another notice in writing for that purpose to the merchant. Such time period shall begin at the time the merchant begins to perform his principal obligation. In that case, the merchant may not exact from the consumer payment of any sum greater than one-tenth of the total price prescribed in the contract.
The contract is cancelled, without further formality, upon the sending of the form or notice.
Within 10 days following the cancellation of this contract, the merchant must restore to the consumer the money he owes him.
It is in the consumer's interest to refer to sections 197 to 205 of the Consumer Protection Act (R.S.Q., c. P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur. »
Freezing your membership
Every plan can be frozen: 1 Year, Flex and Super Flex.
Freezes are 1, 2 or 3 months, up to 3 months per year. The months don't need to be back to back.
A freeze costs $10 a month, instead of your regular payment.
Your renewal date moves back by the months you freeze, so you still pay for those months, just later. When your freeze ends, your regular payments continue automatically.
Your rate, and any current or past promotion on your membership, stay locked in.
On Flex, frozen months don't count toward the 3-month minimum.
A freeze starts on one of your bill dates: your next one, if you send your request more than 5 business days before it (otherwise that payment still goes through and your freeze starts on the bill date after it), or a later invoice date you choose, at least 30 days from your request. You can see your invoice dates in the Klub20 app.
Freezes are never retroactive. Days or months that already passed can't be counted or credited back.
Freeze requests are made in writing, with our form or at the front desk, never by phone.
Transferring your membership
Every plan can be transferred to someone else for $49 plus tax: 1 Year, Flex and Super Flex.
The new member takes over your membership as is: your rate, the time left on it and any active promotion, if applicable. It becomes their membership, and they can finish it and choose whether to renew.
To start a transfer, visit the front desk during the day, or send our form with the new member's name and phone number. We treat the form as your official transfer request.
The new member comes to the gym in person during the day to sign the transfer documents.
The $49 plus tax is charged to your account, or paid by the new member when they sign. You choose.
Day passes, short-term memberships and guest passes
24-hour day pass: $25 plus taxes. Your 24 hours start at your first check-in, not when you buy, and can cover 2 days in a row. It includes the gym and every group class during your 24 hours, or it can be used for one KFIT or Group PT session instead, reserved at least 24 hours ahead. Activate it within 1 year of buying it, with a valid photo ID and a short form to sign at your first check-in.
Day passes are final sale and non-refundable.
$25 credit: buy a membership within 1 week of buying your day pass, and the $25 is credited toward it. Keep your receipt. Only $25 in total can be credited, even if you bought more than one pass, and it can't be combined with other promotions, offers or passes.
Short-term memberships: 1 week, 1 month, 2 months or 3 months, paid once, plus taxes. Valid photo ID required. If you bought one of these, $25 can be credited toward a 1-year membership.
Guest passes: a friend can come in with you on a guest pass: $15, or $7 on Thursdays, plus taxes, bought at the front desk, with full access for that visit. Every membership includes 3 free guest passes. Guests arrive with you, show a valid photo ID and must meet the age requirements. There's no limit on how many friends you bring, or how often the same guest comes. Guest passes can't be credited toward a membership.
KFIT, Group PT and personal training
Your first KFIT session and your first Group PT session are both free, once per person, for members and non-members.
KFIT and Group PT groups are capped at 8 people. Reserve at least 24 hours ahead, online or at the front desk. Members can also book in the Klub20 app.
KFIT and Group PT offer daily drop-ins, 10-session packs and month-to-month options.
Personal training is $59 to $199 per session, plus taxes, depending on your goals, your trainer and whether you're a member. Non-members come in only for their scheduled sessions.
Personal Training Guarantee: if it isn't the right fit, come to the front desk within your first 1, 2 or 3 sessions, depending on your package, and tell us why. We start your cancellation, and you only pay for the sessions you used.
If you have a heart condition, or a doctor has limited the exercise you can do, we ask for your doctor's OK before you start personal training.
Age requirements
Members must be at least 14. For safety reasons, children 13 and under can't use the gym.
Ages 14 and 15 must train with a parent or with a personal trainer.
Ages 16 and 17 can train on their own with a parent's signature. From 18, no signature is needed.
Members under 18 register in person with a parent.
Club rules
Check in every visit by scanning your membership barcode in the Klub20 app.
Dress code: athletic workout clothes and closed-toe athletic shoes. Going shirtless isn't allowed. Slippers or sandals are fine in the showers, steam room and sauna.
Clean indoor shoes at all times. Take off your winter boots as soon as you come in. Leave them on the racks at the front, or lock them in your locker once all the snow, water and dirt is off. No water, dirt or slush is allowed in the lockers.
Photos and videos: you can film or photograph yourself only, never other members.
Women's-only studio: for women only, reached through the women's locker room.
Group classes are drop-in. Please arrive on time, out of respect for the instructor and the class. Zoom class links in the Klub20 app are for members only.
Spinning studio and group exercise room: members can use them whenever there's no class.
Steam room and sauna: open 6 am to 10 pm, with short breaks for cleaning. Ask the front desk to turn on the dry sauna at other hours.
Security cameras are in use throughout the club for everyone's safety, never in the locker rooms.
Health and safety
Exercise is physical activity, and you know your body best. If you have a health condition, are pregnant, are recovering from an injury, or a doctor has limited the exercise you can do, check with your doctor before you start.
Every machine has pictures that show how to use it, and staff are on site 24/7 if you need help. Tell the front desk right away about any injury, or any equipment that isn't working properly.
Our Health Score, calculators and fitness content are general information and estimates, not medical advice.
Hours, closures and classes
Klub 20 is open 24 hours a day, 7 days a week. On the rare occasion we close, for a statutory holiday or an emergency, we post it on Instagram at @klub20.
The group class schedule changes with the seasons. A class may be cancelled for an instructor emergency, and on major holidays all classes may be cancelled. The Klub20 app shows each day's classes: if a class is cancelled, it shows as Cancelled in the app.
Promotions and referrals
Promotions apply as described on our website, for the period shown.
Referrals: you get a free month for every friend you refer who buys a membership, with no limit. Let us know about your referral before your friend signs up, not after.
Text messages and emails
By giving us your phone number and agreeing on one of our forms, you agree to receive text messages from Klub 20 about your visits, membership, classes and offers.
Message frequency varies. Message and data rates may apply.
Reply STOP to any text to stop receiving them, or HELP for help. You can also contact us at [email protected] or (514) 505-3555.
We never share your mobile number or your text message consent with third parties for their marketing.
Mobile carriers aren't responsible for delayed or undelivered messages.
Every marketing email has an unsubscribe link.
Privacy
How we collect, use and protect your personal information is explained in our Privacy policy.
Our website
Prices are in Canadian dollars, plus applicable taxes (GST and QST).
Schedules, equipment and services can change. If something on our website is different from your signed agreement, your agreement applies.
Everything on this website, including text, photos, videos and logos, belongs to Klub Athletik 20 or is used with permission. Please don't copy or reuse it without our written permission.
Links to other websites, like Google Maps, Instagram and app stores, are there for convenience. We aren't responsible for their content.
Changes to these terms
We may update these terms. The date at the top of this page shows the latest version.
Changes never affect the price or length of your current agreement. If a change affects your membership, we tell you in writing at least 30 days before it takes effect, and you can refuse it and cancel your membership without penalty.
Governing law and questions
These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Your rights under Quebec's Consumer Protection Act always apply.