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Membership

Freeze, transfer or cancel your membership

Need a break? Freeze your membership and keep your rate. Know someone who wants it? Transfer it. Ready to leave? Cancel. Every request goes through the form below, and our administration team takes it from there.

Freeze Take a break

Put your membership on hold for 1, 2 or 3 months, at $10 a month instead of your regular payment. Your rate and any promotion stay locked in.

Transfer

Give your membership to someone else for $49 plus tax. They take over your rate and any active promotion, right where you left off.

Cancel

End your membership. How it works depends on your plan. Your rate ends with your membership, and if you come back later, we can't guarantee it.

We never process freezes, transfers or cancellations over the phone. Every request must be sent in writing with the form on this page, or made in person at the front desk. Questions? Call us at (514) 505-3555 and we're happy to help.

We never freeze or cancel retroactively. Your request counts from the day you send it, or the day you sign it at the front desk. Days or months that already passed, even if you didn't use the gym, can't be counted toward it or credited back, so send it as soon as you know.

Freeze

How freezing works

  • 1, 2 or 3 months, $10 a month, instead of your regular payment. Your membership is simply on hold (paused) until your freeze ends.
  • Any plan: 1 Year, Flex and Super Flex.
  • Up to 3 months per year. The months don't need to be back to back.
  • It starts on a bill date: your next one, if you send your request more than 5 business days before it, or a later invoice date you choose. You can see your invoice dates in the Klub20 app.
  • Your renewal date moves back by the months you freeze, so you still pay for those months, just later.
  • When your freeze ends, your regular payments continue as usual. Nothing to do on your side.

Why freeze instead of cancel?

  • Keep your rate. Our rates go up over time with inflation. Freeze, and the rate you signed up at stays yours.
  • Keep your promotion. Any current or past promotion on your membership stays locked in.
  • No new sign-up. When your freeze ends, you pick up right where you left off.

If you cancel, your rate ends with your membership, and if you come back later, we can't guarantee it.

Transfer

How transferring works

  • $49 plus tax, on any plan: 1 Year, Flex and Super Flex.
  • They take over your membership as is: your rate, the time left on it and any active promotion, if applicable.
  • No interruption. It becomes their membership right where you left off. They can finish it and choose whether to renew.
  • Two ways to start: come to the gym in person during the day, or send the form below with the new member's name and phone number. We treat the form as your official transfer request.
  • The new member signs in person. They come to the gym during the day to sign the transfer documents. The $49 plus tax is charged to your account now or paid by them when they sign: you choose in the form.

Cancel

How cancelling works for your plan

  • Super FlexCancel anytime, with no cancellation fee.
  • FlexAfter the 3-month minimum, cancel with 30 days' notice and no fee. During the notice period, one monthly invoice or two bi-weekly invoices are processed, and you keep access to the club until it ends.
  • 1 Year New contractWithin the first tenth (36 days) of your contract's length, the cancellation fee is at most one-tenth of the total contract price, as set by the Consumer Protection Act.
  • 1 Year After thatYour choice: pay 50% of the remaining balance, or transfer your membership to someone else for $49 plus tax. We contact you to confirm the amount before anything is processed.

What happens next

  1. Send your requestFill out the form below. It takes about 2 minutes, and your request counts from the day you send it.
  2. We review itOur administration team reviews your request, and contacts you before anything is processed if there's an amount to confirm.
  3. You get a confirmation emailOnce your freeze, transfer or cancellation is done, Klub 20 administration emails you a confirmation, within 10 business days.

Your request

Freeze, transfer or cancellation request

Everything you type is saved on this device as you go, so you won't lose it if you step away.

Your details (the membership holder)
I want to: *
Which membership do you have? *
How long do you want to freeze? *
When should your freeze start? *

Who are you transferring to? We treat this form as your official transfer request. The new member then comes to the gym in person during the day to sign the transfer documents.

The new member *
Who pays the $49 + tax transfer fee? *
When should your membership end? *

On the 1 Year plan, after the first tenth (36 days) of your contract, cancelling costs 50% of the remaining balance. A transfer to someone else is $49 plus tax.

I am making this request because of: *
Please confirm *

We never process freezes, transfers or cancellations over the phone.

Your rights under the Consumer Protection Act

« The consumer may cancel the contract without charge or penalty before the merchant has begun the performance of his principal obligation by sending the form attached hereto or another notice in writing for that purpose to the merchant. If the merchant has begun to perform his principal obligation, the consumer may cancel the contract within the period equal to 1/10 of the duration prescribed in this contract by sending the attached form or another notice in writing for that purpose to the merchant. Such time period shall begin at the time the merchant begins to perform his principal obligation. In that case, the merchant may not exact from the consumer payment of any sum greater than one-tenth of the total price prescribed in the contract. The contract is cancelled, without further formality, upon the sending of the form or notice. Within 10 days following the cancellation of this contract, the merchant must restore to the consumer the money he owes him. It is in the consumer's interest to refer to sections 197 to 205 of the Consumer Protection Act (R.S.Q., c. P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur. »

Any questions or concerns about cancellations can only be answered by a Klub 20 administrator.

Questions about freezing, transferring or cancelling?

Call or email us and we're happy to help. Cancellation questions are answered by a Klub 20 administrator. We never process freezes, transfers or cancellations over the phone: every request must be sent with the form above, or made in person at the front desk.

Email [email protected] Call (514) 505-3555